CRM | Support

AI-powered CRM for customer support

A CRM system with an AI assistant, chat flows, custom scenarios, and Viber, Telegram, Messenger, Instagram, and web chat in one workspace.

Project screen 1

We developed an AI-powered CRM system for automating customer support. The AI assistant learns from the company’s provided materials and helps answer common questions, classify requests, and transfer complex conversations to operators. The system includes chat flows with custom scenarios, flexible settings, Viber, Telegram, Messenger, Instagram, and web chat integrations, a unified operator workspace, conversation history, request statuses, support quality analytics, and team performance tracking.

Project technologies

Laravel PHP MySQL Vue.js REST API OpenAI Telegram API Viber API Linux Nginx Apache

FAQ

Short answers to common questions before development starts.

01 How long does it take to launch a project?

A small landing page, website or MVP can usually be launched in 2-6 weeks. CRM, ERP, automation and integrations are estimated after a short brief.

02 What affects the development cost?

The cost depends on the project type, functionality, design, integrations, admin panel, language versions and the complexity of business logic.

03 Can we start with an MVP and improve the system later?

Yes. This is often the best approach: launch the key features first, test the idea, collect real data and then add new modules step by step.

04 Do you develop landing pages and online stores?

Yes. We build landing pages, business websites, corporate websites and online stores with admin panels, SEO settings, lead forms and analytics.

05 Can you work with an existing website or CRM?

Yes. We can audit the project, fix issues, improve functionality, add integrations, automation, support or fully stabilize the system.

06 Do you build CRM and ERP systems for real business processes?

Yes. We design systems for user roles, requests, sales, warehouse, delivery, notifications, documents, analytics and internal company workflows.

07 Can you automate requests from Telegram, Viber, Instagram and the website?

Yes. We can collect requests from different channels in one system, set up statuses, notifications, responsible managers and communication history.

08 Do you create AI bots and AI integrations?

Yes. We can build an AI bot for customer support, train it on company materials and connect it to the website, messengers and CRM.

09 What is included in support after launch?

Support may include bug fixing, updates, speed optimization, security, monitoring, feature development and project consultations.

10 How do we start working together?

Briefly describe your task through the form, Telegram or email. We will review the request, ask clarifying questions and suggest clear next steps.

AI-powered CRM for customer support

Project technologies

FAQ

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